5 CARA MENULIS SURAT BAHASA INGGRIS

Useful phrases and vocabulary for writing Formal Letters

                                                - Dear Mr. Brown

                                                - Dear Ms. White

Salutation                             - Dear Sir

(Salam Penghormatan)      - Dear Madam

                                                - Ladies/Gentlemen

 

 

                                                 - We are writing

                                                    * to inform you that ...

                                                    * to confirm...

                                                    * to request ...

Starting                                     * to enguire about ...(menanyakan)

(Permulaan Surat)               -  I am contacting you for the following reason...

                                                -  I recently read/heard about..... and would like to know...

                                                -  Having seen your advertisement in... I would like to...

                                                -  I would be interested in (obtaining / receiving)

                                                -  I received your address from.... and would like to.....

 

 

                                                -  Thank you for your letter of March 15.

                                                -  Thank you for contacting us.

                                                -  In reply to your request...

Referring to previous        -  Thank you for your letter regarding ...

Contact                                 -  With reference to our telephone conversation yesterday...

(Keterkaitan dg surat           -  Further to our meeting last week...

Sebelumnya)                                    -  It was a pleasure meeting you in London last month.

                                                -  I enjoyed having lunch with you last week in Tokyo

                                                -  I would just like to confirm the main points we discussed

                                                   on Tuesday

                                                - We would appreciate it if you would...

                                                -  I would be grateful if you could ...

                                                -  Could you please send me...

                                                -  Could you possibly tell us / let us have ...

Making a request                -  In addition, I would like to receive ...

(Permohonan/permintaan)            -  It would be helpful if you could send us ...

                                                -  I am interested in (obtaining / receiving) ...

                                                -  I would appreciate your immediate attention to this matter.

                                                -  Please let me know what action you propose to take.

 

 

                                                -  Would you like us to ...?

Offering help                        -  We would be happy to ...

(Penawaran bantuan)        -  We are quite willing to ...

                                                -  Our company would be pleased to ...

 

 

Giving good news              -  We are pleased to announce that ...

(Pemberitahuan berita        -  I am delighted to inform you that ...

baik)                                       -  You will be pleased to learn that ...

 

                                                -  We regret to inform you that ...

Giving bad news                -  I’m afraid it would not be possible to ...

(Pemberitahuan berita        -  Unfortunately we cannot  / we are unable to ...

buruk)                                                -  After careful consideration we have decided (not) to ...

 

 

                                                -  I am writing to express my dissatisfaction with ...

                                                -  I am writing to complain about ...

                                                -  Please note that the goods we ordered on (date)

Complaining                           have not yet arrived.

(komplin/keluhan)               -  We regret to inform you that our order on .... is now

                                                   considerably overdue.

                                                -  I would like to query the transport charges which seem

                                                   unusually high.

 

 

Apologizing (Permohonan maaf)

-  We are sorry for the delay in replying to ...

-  I regret any inconvenience caused (by) ...

-  I would like to apologize for the (delay, inconvenience) ...

-  Once again, please accept my apologies for ...

 

 

Orders (Pemesanan)

-  Thank you for your quatation of ...

-  We are pleased to place an order with your company for...

-  We would like to cancel our order on ...

-  Please confirm receipt of our order

-  I am pleased to acknowledge receipt of your order on

-  Your order will be processed as quickly as possible

-  It will take about (two/three) weeks to process your order

-  We can guarantee you delivery before ... (date)

-  Unfortunately these articles are no longer available/are out of stock.

 

Prices (harga)

-  Please send us your price list

-  You will find enclosed our most recent catalogue and price list

-  Please note that our prices are subject to change without notice

-  We have pleasure in enclosing a detailed quotation

-  We can make you a firm offer of ...

 

 

Referring to payment (Pembayaran)

-  Our terms of payment are as follows ...

-  Our records show that we have not yet received payment of ...

-  According to our records ...

-  Please send payment as soon as possible

-  You will receive a credit note for the sum of ...

 

 

Enclosing documents (Penutupan surat)

-  I am enclosing ...

-  Please find enclosed ...

-  You will find enclosed ...

 

 

Closing remarks (Kalimat penutup)

-  If we can be of any further assistance, please let us know

-  If I can help in any way, please do not hesitate to contact me

-  If you require more information ...

-  For further details...

-  Thank you for taking this into consideration

-  Thank you for your help

-  We hope you are happy with this arrangement

-  We hope you can settle this matter to our satisfaction

 

 

Referring to future business (Berkaitan dengan bisnis kedepan)

-  We look forward to a succesful working relationship in the future

-  We would be (very) pleased to do business with your company

-  I would be happy to have an opportunity to work with your firm

 

 

Referring to future contact (harapan kedepan)

-  I look forward to seeing you next week

-  Looking forward to hearing from you ...

-  Looking forward to receiving your comments

-  I look forward to meeting you on the (date)

-  I would appreciate a reply at your earliest convenience

-  An early reply would be appreciated

 

 

Ending business/formal letters (salam penutup)

-  Sincerely,

-  Yours sincerely     for all customers / clients

-  Sincerely yours