Useful phrases and vocabulary for writing Formal Letters
                                                -
Dear Mr. Brown
                                                -
Dear Ms. White 
Salutation                             - Dear Sir
(Salam Penghormatan)      -
Dear Madam
                                                -
Ladies/Gentlemen
 
 
                                                 - We are writing
                                                    * to inform you that ...
                                                    * to confirm...
                                                    * to request ...
Starting                                     * to enguire about ...(menanyakan)
(Permulaan Surat)               -  I am contacting you for the following
reason...
                                                -  I recently read/heard about..... and would
like to know...
                                                -  Having seen your advertisement in... I would
like to...
                                                -  I would be interested in (obtaining /
receiving)
                                                -  I received your address from.... and would
like to.....
 
 
                                                -  Thank you for your letter of March 15.
                                                -  Thank you for contacting us.
                                                -  In reply to your request...
Referring to
previous        -  Thank you for your letter regarding ...
Contact                                 -  With reference to our telephone conversation
yesterday...
(Keterkaitan dg surat           -  Further to our meeting last week...
Sebelumnya)                                    - 
It was a pleasure meeting you in London last month.
                                                - 
I enjoyed having lunch with you last week in Tokyo
                                                -  I would just like to confirm the main points
we discussed 
                                                   on Tuesday
                                                -
We would appreciate it if you would...
                                                -  I would be grateful if you could ...
                                                -  Could you please send me...
                                                -  Could you possibly tell us / let us have ...
Making a request                -  In addition, I would like to receive ...
(Permohonan/permintaan)            -  It would be helpful if you could send us ...
                                                -  I am interested in (obtaining / receiving)
...
                                                -  I would appreciate your immediate attention
to this matter.
                                                -  Please let me know what action you propose to
take.
 
 
                                                -  Would you like us to ...?
Offering help                        -  We would be happy to ...
(Penawaran bantuan)        -  We are quite willing to ...
                                                -  Our company would be pleased to ...
 
 
Giving good news              -  We are pleased to announce that ...
(Pemberitahuan berita        -  I am delighted to inform you that ...
baik)                                       - 
You will be pleased to learn that ...
 
                                                -  We regret to inform you that ...
Giving bad news                -  I’m afraid it would not be possible to ...
(Pemberitahuan berita        -  Unfortunately we cannot  / we are unable to ...
buruk)                                                -  After careful consideration we have decided
(not) to ...
 
 
                                                -  I am writing to express my dissatisfaction
with ...
                                                -  I am writing to complain about ...
                                                -  Please note that the goods we ordered on
(date) 
Complaining                           have not yet arrived.
(komplin/keluhan)               -  We regret to inform you that our order on
.... is now
                                                   considerably overdue.
                                                -  I would like to query the transport charges
which seem 
                                                   unusually high.
 
 
Apologizing (Permohonan
maaf)
-  We are sorry for
the delay in replying to ...
-  I regret any
inconvenience caused (by) ...
-  I would like to
apologize for the (delay, inconvenience) ...
-  Once again,
please accept my apologies for ...
 
 
Orders (Pemesanan)
-  Thank you for
your quatation of ...
-  We are pleased
to place an order with your company for...
-  We would like to
cancel our order on ...
-  Please confirm
receipt of our order
-  I am pleased to
acknowledge receipt of your order on
-  Your order will
be processed as quickly as possible
-  It will take
about (two/three) weeks to process your order
-  We can guarantee
you delivery before ... (date)
-  Unfortunately
these articles are no longer available/are out of stock.
 
Prices (harga)
-  Please send us
your price list
-  You will find
enclosed our most recent catalogue and price list
-  Please note that
our prices are subject to change without notice
-  We have pleasure
in enclosing a detailed quotation 
-  We can make you
a firm offer of ...
 
 
Referring to
payment (Pembayaran)
-  Our terms of
payment are as follows ...
-  Our records show
that we have not yet received payment of ...
-  According to our
records ...
-  Please send
payment as soon as possible
-  You will receive
a credit note for the sum of ...
 
 
Enclosing
documents (Penutupan surat)
-  I am enclosing
...
-  Please find
enclosed ...
-  You will find
enclosed ...
 
 
Closing remarks (Kalimat
penutup)
-  If we can be of
any further assistance, please let us know
-  If I can help in
any way, please do not hesitate to contact me
-  If you require
more information ...
-  For further
details...
-  Thank you for
taking this into consideration
-  Thank you for
your help
-  We hope you are
happy with this arrangement
-  We hope you can
settle this matter to our satisfaction
 
 
Referring to
future business (Berkaitan dengan bisnis kedepan)
-  We look forward
to a succesful working relationship in the future
-  We would be
(very) pleased to do business with your company
-  I would be happy
to have an opportunity to work with your firm 
 
 
Referring to
future contact (harapan kedepan)
-  I look forward
to seeing you next week
-  Looking forward
to hearing from you ...
-  Looking forward
to receiving your comments
-  I look forward
to meeting you on the (date)
-  I would
appreciate a reply at your earliest convenience
-  An early reply
would be appreciated
 
 
Ending
business/formal letters (salam penutup)
-  Sincerely,
-  Yours
sincerely     for all customers / clients
-  Sincerely yours